LOCATION

301 S Crapo Street, Mount Pleasant, MI 48858

SCHEDULE

This is a full-time position, 40 hours per week. Monday-Friday 8am-5pm is the typical schedule, however there are times when the schedule can be flexible. During the training period, in-person office work will be required daily at the Isabella County Office. After the training period, a minimum of two days per week of in-person work at the Isabella County Office will be required, however travel for the purposes of investigations and training could be daily. Travel typically is within the 6 counties where services are provided by CMHCM, but can include travel to counties outside of this catchment area. This will be discussed further in an interview. 

COMPENSATION & BENEFITS

Salary: $50,357 - $68,515 depending on experience

• Student loan forgiveness through the Public Service Loan Forgiveness Program
• NHSC & MDHHS BHLRP approved facility for student loan repayment program
• Health benefits through BCBS with employer contributions to the HSA
• 12 weeks of 100% paid maternity and paternity leave
• Employer funded short- and long-term disability
• Comprehensive dental and vision benefits
• 100% employer funded Defined Benefit (pension) program with vesting after 6 years
• 30 paid leave days (16 annual/12 sick/2 floating) during first year of employment, this increases with years of service
• Performance-based compensation plan with annual increases
• Professional development opportunities
• Free CEU training opportunities
• 12 paid holidays

SUMMARY

General Description: The Recipient Rights Advisor investigates alleged abuse and neglect and other violations of rights of individuals receiving mental health services from CMHCM and contracted providers; monitors compliance of mental health services with applicable laws and standards affecting rights of recipients; provides consultation and in-service training to providers of mental health services, recipients and family members; and coordinates recipient rights activities with other community agencies.

Responsibilities and Duties: Reviews all incident reports to screen for apparent violations of rights and mediates with providers of service to address service deficiencies identified. Receives and investigates all allegations of abuse and neglect, and other rights violations, determines status of allegation, assigns responsibility for violations, and assures action to remedy substantiated violations of rights. Consults with agency professionals on individual cases. Coordinates rights protection, reviews licensing and regulatory reports, and monitors compliance of rights standards for various community agencies. Refers complaints outside the jurisdiction of Community Mental Health for Central Michigan (CMHCM) to appropriate resources. Participates in oversight committees such as the Behavior Treatment Committee (BTC), and other advisory committees. Answers questions from provider and agency staff, and reviews agency policies and proposed policies. Provides Recipient Rights/Abuse and Neglect training to providers, agency staff, families and recipients of service. May act to resolve disputes relating to or on behalf of recipients to obtain remedy for any apparent or suspected rights violations. Otherwise endeavors to safeguard the rights guaranteed by the Mental Health Code.

The above statements are intended to describe the general nature and level of work being performed by people assigned this title. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. They are not intended to limit or in any way modify the right of supervisors to assign, direct, and control the work of employees under their supervision. The above statements will also incorporate knowledge about and actively support: 1) culturally competent recovery-based practices, 2) person-centered planning, and 3) a trauma informed culture of safety to aid consumers in the recovery process as applicable to the work performed.

EMPLOYMENT STANDARDS

General Education:

College: Bachelor's Degree

Major: Human Services, Social Work, Nursing or related field

Courses: Mental Health areas, research, law, logic, investigation, social work or nursing.

Other Preparation: Investigation, policy review, in-service training. The Rights Advisor must attend a Basic Skills Curricula provided by the Department of Health and Human Services within three months of hire.

Job-Related Experience: Two years' experience working with individuals with developmental disabilities or mental illness preferred.

Licenses, etc.: Valid driver's license and possession of automobile requested, or dependable access to reliable transportation for frequent travel.

CONDITIONS OF EMPLOYMENT

Knowledge: Knowledge of the characteristics and social aspects of mental illness, and developmental disabilities. Knowledge of investigative techniques and in service principles. Knowledge of the Mental Health Code and other laws, policies, procedures, standards, and guidelines appropriate to mental health services delivery.

Skills: Investigative, interviewing and training skills. Ability to use computer, word processing software, and automobile. Time management/organizational skills. Strong written communication skills.

Abilities: Ability to be objective with good observation skills. Ability to exercise independent judgment in generating and investigating complaints, and seeking remedies for violations of recipient rights. Ability to resolve rights-related disputes through advisory, negotiating and mediating processes. Commitment and sensitivity to the rights of individuals receiving mental health services. Ability to withstand stress in pursuing investigation and remedial action. Ability to communicate effectively and establish constructive relationships with providers of service. Ability to make decisions based on results of investigations. Ability to be fair and impartial. Ability to work independently and as a member of a team. Ability to interact appropriately with recipients, providers, and the general public. Ability to compose succinct reports, and routine correspondence. Ability to train individuals and groups in recipient rights.

Physical Demands: Work is sedentary and involves travel to residential homes and other community agencies. Requires some physical mobility to role play during investigations. Near visual acuity necessary for documentation.

Work Environment: Work is performed in a typical office setting and other community settings such as residential homes. May involve dealing with other people under very trying and difficult circumstances.