LOCATION
301 South Crapo Street, Mount Pleasant, Michigan 48858
SCHEDULE
This is a full-time position, 40 hours per week. The schedule requires one night on Mondays, and Tuesday-Friday from 8am-5pm. The specifics of the schedule can be discussed further in an interview.
COMPENSATION & BENEFITS
Salary: $36,171 - $49,130 depending on experience
SUMMARY
General Description: The Navigator responds to referrals for all populations when individuals/families are seeking services from Community Mental Health for Central Michigan (CMHCM). This position coordinates with providers from the following agencies to ensure linkage to CMHCM services and/or provide referrals to community resources: inpatient psychiatric units, Adult Foster Care homes, Department of Health and Human Services, contract foster agencies, detention centers, Hawthorne, residential centers, and adoption services. This position also provides outreach and engagement for at risk populations to ensure they have access to services if determined eligible.
Responsibilities and Duties: Respond to all referrals for all populations from CMHCM. Greets people in person and virtually to complete navigation, determine if a crisis referral is required, completes fee discussion, initial consent, releases of information and connects them to assessment specialist for eligibility determination. Maintains office communications: Review guardianship paperwork documents to ensure the appropriate guardians are accessing services. Coordinate and provide resources and referrals to appropriate services such as preventative services, early intervention, medical, mental health and other community services. Provide consultation and coordination of services with other community agencies. Provide regular data reports on referral specifics and demographics. Analyze any barriers for timely admission to services. Create social media posts and flyers to raise awareness of referral services Filing: Create, locate, update, transfer, and otherwise maintain records, administrative files, correspondence and minutes according to CMHCM's Record Management policy. Maintain electronic medical records via scanning and data entry. Stay current in developmental screening, referral, reflective practice, and diversity, equity and inclusion best practices. Provide internal and external consultation, referral, and treatment coordination as appropriate. Conduct outreach to consumers who have stopped engaging in the intake process. May assist with public relation functions, when requested, which may include educational and training presentations. Complete all necessary documentation in a timely manner and prepares internal and external reports as needed. Participate in staff meeting, committees and professional development activities.
The above statements are intended to describe the general nature and level of work being performed by people assigned this title. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. They are not intended to limit or in any way modify the right of supervisors to assign, direct, and control the work of employees under their supervision. The above statements will also incorporate knowledge about and actively support: 1) culturally competent recovery based practices, 2) person-centered planning, and 3) a trauma informed culture of safety to aid consumers in the recovery process as applicable to the work performed.
EMPLOYMENT STANDARDS
General Education: High School Graduate or GED
Courses Preferred: Typing, office machines, computer science, data processing, transcription, accounting and business English.
Other Preparation: Medical terminology and receptionist seminar preferred.
Job-Related Experience: Sufficient experience to perform the position at a satisfactory level required. Two years clerical experience or Associates degree in clerical/secretarial field with one-year clerical experience preferred.
CONDITIONS OF EMPLOYMENT
Knowledge: Basic correspondence formats, office procedures, office machines, word processing, spreadsheet, and database computer programs, grammar, spelling and punctuation, basic mathematics, filing systems, reading comprehension, stress management, bookkeeping and audio/visual equipment. May require knowledge of Medicaid and insurance rules/codes, billing procedures. Knowledge of legal systems, community agencies, and health, mental health, and social welfare programs. Knowledge of pertinent regulations, medications, and daily living skills. Basic knowledge of services offered at Community Mental Health for Central Michigan and referral sources in the community. Understanding of the access grid and insurances that we are in network and out of network. Understanding of fee discussion, Ability to pay and Medicaid income guidelines.
Skills: Typing, data entry, word processing and computer databases, multi-line phone experience, calculator, photocopier, postage meter, legible handwriting, and proper telephone etiquette.
Abilities: Ability to establish and maintain rapport with each consumer. Ability to communicate effectively both orally and in writing; adapt communication according to consumer's functioning level; and establish positive and effective relationships with colleagues and members of other community agencies/programs. Ability to listen well; adapt quickly to change; be non-judgmental, innovative, patient, and empathetic. Ability to work independently; meet deadlines; demonstrate assertiveness and initiative; and show coordination, time management, organization, prioritization, mediation, consumer advocacy, and record-keeping skills. Ability to work and communicate as a member of a team; and work well in stressful and crisis situations. Communicate well verbally and in writing, handle confidential information effectively, make decisions, problem solve, work independently, proofread, perform basic math, sort and arrange, prioritize work, interpersonal skills, team worker, self-confidence, organizational skills, record maintenance, performing tasks simultaneously, assertiveness, stay calm under stress, perseverance, adaptable, exercise common sense, handle interruptions, courtesy, meet deadlines, professionalism, follow directions, show empathy, follow set procedures, good public relations, assess crisis calls, recognize situations involving recipients
Physical Demands: Work is sedentary and involves typical office behaviors such as reaching, handling, and fingering. Eye-hand/foot coordination necessary to operate Dictaphone. Near acuity necessary for typed letters and figures. Some bending, stooping, climbing and lifting.